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Scams & Fraud Alerts


SCAM ALERT!! March 3, 2023 – We have become aware of notices being mailed to our members referring to a recently closed mortgage you may have with Franklin-Oil Region Credit Union. It will ask you to call a phone number to discuss a matter of importance.  These notices are not from Franklin-Oil Region Credit Union. If you receive a notice like this, do not call the number.  It is a scam!

How does this happen?

Many records become public information after you move or close on a home loan. That means that any interested party may be able to access certain details from a real estate loan through public records. After fraudsters have this information, they use it to impersonate a financial institution that reaches out to you, saying they need to discuss an important matter.

Here are some signs to watch out for letting you know it is a scam:

There is no clear indication of who the notice is from.

On the bottom of the notice, you will see “All information is obtained only through public records and not provided by any lender.”   Any communications from Franklin-Oil Region Credit Union would clearly state as such.

You will notice a Mortgage ID number displayed that is not affiliated in any way with any accounts you may have with Franklin-Oil Region Credit Union.

You receive information about your mortgage in something other than a sealed first-class letter.

The phone number displayed does not match any Franklin-Oil Region Credit Union phone number.

Do you feel you may have been a victim of this type of scam?  

Please call us today at 1.800.730.7771 so we can help determine any steps necessary to safeguard your funds and your personal information. 

As your advocate, Franklin-Oil Region Credit Union would never send you a notice like this. All communications regarding your personal accounts would be sent through first class mail in sealed envelopes, through email personally addressed to you, or by direct phone calls.

One of the most important things you can do is to be aware of recent scams and recognize the warning signs. The Federal Trade Commission is an excellent resource for learning safety tips, filing complaints, and reporting fraud. Visit https://consumer.ftc.gov/scams for more information.

SCAM ALERT!! April 29, 2021 – We have been notified by a member about a text they received that appeared to be from Franklin-Oil Region Credit Union in regards to TruStage Insurance. The text contained a link for the member to verify their account number. This is a fraudulent text and was NOT sent by Franklin-Oil Region Credit Union or TruStage Insurance. Please remember that we will never call or send unsolicited texts requesting your personal information. We will never send you a link to verify any information. If you receive such a request, please do not click any links. Contact us immediately.

SCAM ALERT!! February 5, 2021 – Within the last few days, two members of a PA credit union received phone calls with a caller ID showing their credit union’s phone number.  They each picked up and an individual claiming to be from their credit union spoke with them and explained they were reaching out regarding large transactions from Home Depot on the members’ credit cards.  The individual was able to provide the full credit card numbers, as well as the CVV number to the members over-the-phone and requested the members click on a link that would be sent to them via text message to provide additional personally identifiable information (SSN, DOB, etc.).  Please remember that we will NEVER call or send unsolicited texts requesting your personal information. We will never send you a link to verify any information. If you receive such a request, please do not click any links or provide your personal information. Contact us immediately.

SCAM ALERT!! January 14, 2021 – We were notified today by a member about a text they received that appeared to be from Franklin-Oil Region Credit Union. The text read “Your Loan Review is Ready”. It then advised the member to click a link within the text. This is a fraudulent text and was NOT sent by Franklin-Oil Region Credit Union. Please remember that we will never call or send unsolicited texts requesting your personal information. We will never send you a link to verify any information. If you receive such a request, please do not click any links. Contact us immediately.

SCAM ALERT!! September 28, 2020 – We were notified today by a member about an email he received that was suspicious in nature. The email appeared to come from Franklin-Oil Region Credit Union, but the body of the email contained information that did not correlate to his account.  The email contained a toll-free number and what appeared to be a link to our website, however, neither were valid.  Please be advised that any legitimate email from us will not request your personal information.  Also, we will never send you a link to verify any information.  If you receive such an email, please do not click any links, delete the email and contact us immediately.    

SCAM ALERT!! March 6, 2020 – We received a call today from a non-member living outside of PA who states he was contacted by someone at Franklin-Oil Region Credit Union trying to sell him an extended warranty. It appears someone has been able to clone our phone number as the number that appeared on his caller ID was 814-432-4091.

Please be advised that we only offer warranties at the time of an auto loan closing and will NEVER call you in an attempt to sell an extended warranty. If you receive such a call, DO NOT give out any personal information! Hang up and contact us immediately.